Our Palatability Guarantee
Our premium food suppliers pride themselves on the quality and palatability of their products. We are so confident in our supplier’s offerings that we will offer a 100% money-back Palatability Guarantee*.
For us to appropriately manage these claims the below points must be adhered to:
- The product requested for refund must be 75% full. If the product has less than 75% of the food remaining, then the money-back guarantee is no longer valid
- The product returned must still be within the date. Expired stock will not be accepted.
- Customers must provide the original sales receipt
- All products purchased will be refunded at the price purchased including those purchased during the promotion
- Team Members must be provided with an explanation as to why the product is being returned.
- The customer’s Name, Member Number, and Contact Details must be obtained.
- When all of the above points have been actioned, a full refund of the product purchased will be provided.
*Available on Meals for Mutts 2.5kg only. Excludes Meals for Mutts 20kg and 9kg bag sizes, and excludes Ziwi Peak 4g bags only.