Thinking of trying something new?
If your pet does not love it, bring it back… That is our Great Taste Guarantee!
How it works?
- Bring the remaining food back to one of our stores
- Talk to one of our team members about your pet’s feeding experience
- We will help find a replacement food for your pet
If you are unable to visit a store, please contact our Customer Service team via email (customer must cover the cost of return postage if unable to visit a store).
Terms and Conditions
- Great Taste Guarantee is offered on dog and cat food products within 40 days of purchase
- You must be a VIP member and/or be able to supply proof of purchase
- We will exchange the product with one of equivalent value
- If you wish to exchange for a product that is of:
- higher value, all you need to pay is the difference in value
- lesser value, we will provide you with a refund for the difference
- If no suitable product can be found, we will offer a full refund
- We reserve the right to rescind this offer based on prior transactional history
- This policy does not exclude or replace your rights under Australian Consumer law, regulations or otherwise as required by law