Great Taste Guarantee

Thinking of trying something new?

If your pet does not love it, bring it back… That is our Great Taste Guarantee!


How it works?

  1. Bring the remaining food back to one of our stores
  2. Talk to one of our team members about your pet’s feeding experience
  3. We will help find a replacement food for your pet

If you are unable to visit a store, please contact our Customer Service team via email (customer must cover the cost of return postage if unable to visit a store).


Terms and Conditions

  • Great Taste Guarantee is offered on dog and cat food products within 40 days of purchase
  • You must be a VIP member and/or be able to supply proof of purchase
  • We will exchange the product with one of equivalent value
  • If you wish to exchange for a product that is of:
    • higher value, all you need to pay is the difference in value
    • lesser value, we will provide you with a refund for the difference
    • If no suitable product can be found, we will offer a full refund
  • We reserve the right to rescind this offer based on prior transactional history
  • This policy does not exclude or replace your rights under Australian Consumer law, regulations or otherwise as required by law