VIP

Delivery Information

Shopping for your best friend has never been easier with Best Friends Pets online 

 

Best Friends Pets delivers within Australia only, using Australia Post services. Goods will be delivered on business days only. 

 

Standard Delivery 

  • Free standard delivery for all online orders over $75 Australia Wide.
  • All online orders under $75, can be delivered for a flat rate of $9.99. 
  • A signature is required to receive all deliveries.
  • “Authority to Leave” (ATL) and “Safe Drop” options available, contact Australia Post directly to arrange. T&C's apply

We are still dispatching daily, however Australia Post are experiencing some delays due to reduction in freight capacity and an increase in parcel volumes. You can continue to check the status of your order through your tracking number which is emailed to you once you've placed your order.Some orders may be split into multiple deliveries which can be tracked via the same tracking number to provide you a real time estimated delivery date. 

C&C (Click &Collect)

  • Place your order online and choose a store collection option from our 30 convenient locations.

Please Note:

Orders placed before 2pm can be processed within 2 hours on the same day. If placed after 2 pm, your order should be ready for collection the following day.

We aim to have any orders placed before 2pm ready in two hours, 7 days a week. 

Once your order is ready, you will receive an SMS and email confirming your order is ready for pick up at the store you selected. You can collect your order 7 days a week.

Please ensure you check store opening hours to avoid disappointment; you can check store hours HERE.

Please note that occasionally during periods of high demand this may not be possible, please ensure you have received an email and SMS confirming your order is ready to be collected before proceeding to store.

Collection Conditions:

C&C orders will only be released under the following strict conditions;

  • Presenting your order confirmation, in either printed or digital form
  • Photo ID
  • You have 14 days to collect your order or the order will be cancelled and refunded to the original payment method.
  • You will receive a SMS text message and email when your order is ready for pick up.

How Contact Free C&C works:

We are now providing a Contact Free C&C option. We're providing this so you don't have to enter the store. Call us when you're outside the store and we'll bring your order to you.

  1. Contact Free C&C is available for online orders and can be collected from stores.
  2. Contact Free C&C is available for customers who prefer to not enter the store to collect their order.
  3. Follow the normal C&C process that’s currently on our website.
  4. We’ll send you an SMS and email when your order is ready for collection. This SMS and email contain the phone number of your chosen store.
  5. When you arrive at the store, please wait out the front and call the store number as contained in the ready for collection SMS and email.
  6. Please ensure you have the following information with you before calling: 
    • Your order confirmation, in either printed or digital form
    • Photo ID
    • Car registration number and car description
  7. A team member will bring out your order.
  8. You will not be required to sign the C&C invoice on this occasion.

 


Express Delivery - Coming Soon

Big & Bulky Delivery - Coming Soon