Terms and Conditions | Best Friends Pet SuperCentre

Terms and Conditions

Best Friends, The Best in Pet Care
Best Friends VIP T&C’s
  1. By applying to join the Best Friends VIP Club (VIP Club) the applicant agrees to be bound by these terms and conditions (Terms). These Terms are binding on all applicants and members of the VIP Club (Cardholders) regardless of the date on which members join or the manner in which they join the VIP Club, and are subject to any other conditions imposed by Best Friends Stores Pty Ltd (Best Friends) from time to time. These Terms constitute the entire agreement between the Cardholder and Best Friends and cannot be waived or varied without approval in writing of Best Friends.
  2. To apply for a VIP Club card (Card) and become a Cardholder, an individual must:
    1. complete a VIP Club application form (Application Form) and hand it in at any Best Friends store; or
    2. complete an Application Form on line at www.bestfriendspets.com.au;
    3. Only individuals can apply for a Card and a Cardholder may hold one Card only. Best Friends may, in its absolute discretion accept or refuse any application for a Card. Employees of Best Friends may apply to join the VIP Club.
    4. Cardholder rights are determined by Best Friends from time to time and may include discounts for products purchased at Best Friends stores, invitations to exclusive events and entry to promotions.
    5. Membership benefits only apply to the Cardholder noted on the Card and may not be used in conjunction or combination with any other offer or promotion unless specified otherwise by Best Friends in its promotional material. Cardholders who are employees of Best Friends may be precluded from certain events and/or benefits such as entry to promotions.
    6. VIP Club Cards are not debit, credit or charge cards, are not redeemable for cash or transferable and remain the property of Best Friends at all times. Cards must be returned to Best Friends immediately on demand by Best Friends.
    7. Cardholder rights are valid until terminated or cancelled by Best Friends (in its absolute discretion) or until the Cardholder notifies Best Friends customer service that he or she wishes to terminate their membership. If membership is terminated the Cardholder must return the Card to a Best Friends store or by mail to Best Friends Support Centre, PO Box 287, Richmond Vic 3121
    8. Best Friends may, in its absolute discretion, at any time and without notice or giving reasons for its decision, cancel any Card.
    9. Best Friends is not responsible for stolen or lost Cards or Cards that are used fraudulently. The Cardholder must report a stolen or lost Card to Best Friends immediately. The Cardholder's existing Card will be cancelled and a new Card issued.
    10. Any questions regarding the VIP Club should be referred to a local Best Friends store, or by emailing vip@bfpets.com.au
    11. Best Friends reserves the right to suspend or terminate the VIP Club at any time without prior notice to Cardholders.
    12. Best Friends shall not be liable in any way if benefits or promotions are unavailable for any reason including, without limitation, as a result of a technical malfunction, operator fault, errors resulting from computer hardware or software errors or failure.
    13. If a technical malfunction, operator fault, error resulting from computer hardware or software error or failure results in a discount to which the Cardholder is entitled being overlooked or wrongly attributed, the Customer may bring this matter to the attention of staff at the relevant Best Friends store within 24 hours of the time of the purchase to receive the appropriate discount and/or refund.
    14. The VIP Club, components of the VIP Club and its associated promotions may be amended or withdrawn by Best Friends at any time without notice and Best Friends is not liable to any cardholder for any injury, loss or damage in these circumstances.
    15. All discounts for Cardholders for purchases at Best Friends stores are subject to availability.
    16. Cardholder discounts are not negotiable, non transferable and are not redeemable for cash.
    17. A Cardholder must produce their Card if seeking any discount or other benefit offered to Cardholders, or upon request by Best Friends.
    18. Best Friends does not warrant in any way that any discounts or benefits for Cardholders will be available at any particular time or times or in any particular place.
    19. To the fullest extent permitted by law, Best Friends gives no warranty or representation as to the quality, suitability or merchantability of any goods or services and shall have no liability in respect of goods or services provided to Cardholders (including those offered as prizes in promotions or competitions) or as to the accuracy of any description or information about such goods or services.
    20. Best Friends is not liable in any way whatsoever for any injury or loss (including any indirect or consequential loss) of any kind to person, pets or property suffered by any Cardholder whether by reason of any act or omission, deliberate or negligent, of Best Friends in connection with the VIP Club, including injury or loss incurred whilst participating in any activity of the VIP Club or Best Friends or in any activity in which Cardholders or their pets are invited to participate. This condition is subject to any liability which may not be lawfully excluded, in which case such liability will be limited to the fullest extent permitted by law.
    21. Cardholders indemnify Best Friends for and against any loss or claim suffered or incurred by Best Friends arising from or in connection with a breach of these terms and conditions by a Cardholder.
    22. Best Friends reserves the right to vary these Terms at any time for any reason and without notice to Cardholders. A copy of the current Terms may be viewed at www.bestfriendspets.com.au.
    23. Best Friends holds and uses a Cardholder's personal information in accordance with Best Friends' privacy policy (a copy of which may be viewed at www.bestfriendspets.com.au).
    24. Any decision taken by Best Friends in connection with any aspect of the VIP Club will be binding and final on each Cardholder.
    25. For the avoidance of doubt, these Terms supersede and replace any and all previous terms and conditions in connection with the VIP Club.
    26. If any clause of these Terms, or any part of any clause, is or becomes illegal, invalid or unenforceable, then that part shall be severed and the remainder of the Terms shall continue in force. Terms importing the singular include the plural and vice versa. The words "include" and "including" and other cognate words and expressions are to be construed without limitation. References to persons and people include incorporated entities. These Terms are governed by the laws in force in Victoria, Australia and the parties submit to the jurisdiction of the courts of Victoria, Australia.


"Best Friends" means Best Friends Stores Pty Ltd ABN 42 124 680 824 and includes, where appropriate, Best Friends' employees, agents, contractors, officers and related bodies corporate (as that term is defined in the Corporations Act 2001 (Cth)). "Cardholder" means a person who has applied for a Card and whose application has been accepted by Best Friends.




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