Pet Pals Rewards and Brand Cash            Updated on 1st July 2024 
  1. Customers must be a member of Pet Pals Loyalty Program to qualify to earn Pet Pals Reward. 
  2. Members receive $10 in Pet Pals Dollars for every $500 spent on all eligible products. Members will not accrue Pet Pals Dollars for Adoption, Pet sitting, gifts cards, products eligible for Brand Cash, freight, Repeat Delivery purchases, gas bottle sales, equine food products, grooming, puppy school and refills and microchipping. 
  3. Pet Pals Dollars can be redeemed at any time in-store only on all products, excluding gift cards, pet adoption, microchipping, Repeat Delivery purchases and shipping. 
  4. Pet Pals Dollars may be redeemed by the Member immediately after they are earned. Pet Pals Dollars are non-transferable and cannot be redeemed for cash. Pet Pals Dollars earned on goods and subsequently returned or refunded will be cancelled. 
  5. Pet Pals Dollars are not earned when a Member opts to price match a product and we agree to discount the product or service to match the competitor’s price (except where matched to Best Friends Pet’s website). 
  6. Pet Pals Dollars does not accrue for Our Vet clinic services 
  7. Any queries regarding Pet Pals Dollars need to be submitted in writing to the Pet Pals Customer Experience Team at support@bfpets.com.au. 

 

Pet Pals Dollars Expiry

If a Member does not make a purchase for a period of three (3) months from the end of the month they made their last purchase, their Pet Pals Dollars will be cancelled and the balance reverts to zero. 
 
If a Member shops at Best Friends Pets at least once every three (3) months and their Membership remains active, Pet Pals Dollars will expire after twelve (12) months at which time their Pet Pals Dollars balance will revert to zero. 
 
Members can track when their Pet Pals Dollars are expiring by asking a team member in-store. 

 

Brand Cash 

  1. Customers must be a Member of Pet Pals Loyalty Program to qualify to earn Brand Cash. 
  2. Members will receive Brand Cash to the value of 15% of the scanned price of an individual brand of participating dog and cat premium food and flea, tick and worming treatments, KONG, Greenies, Rogz or selected Litter, which will be automatically added to the Member’s Pet Pals Rewards account. 
  3. Brand Cash is redeemable on the same dog and cat premium food or flea, tick and worming treatment brand or KONG, Greenies, Rogz or selected litter and is not restricted by size or type of food i.e. dry and wet. Brand Cash earned from Premium Food brands cannot be redeemed on treats. 
  4. Brand Cash is redeemable two hours after the transaction in which it was earned. 
  5. Brand Cash is not earned for items ordered on Repeat Delivery. 
  6. Brand Cash is not earned when a member opts to price match (except when price matching to Best Friends Pet’s website). 
  7. Brand Cash is only earned on participating brands and excludes all treats of the same brand. Only available on selected Prime 100 food products. Excludes Hill's Prescription Diet. 

 

15% Brand Cash back is available on the following participating brands: 

Premium Food brands: 

Advance 

Balanced Life 

Big Dog 

Black Hawk 

Canidae 

Cherish 

Earthborn Holistic 

Eukanuba 

Feline Natural 

K9 Natural 

Glow 

Golp 

Healthy Everyday Pets 

Hill’s Science Diet 

Holistic Select 

Ivory Coat 

LifeWise 

Man's Best 

Meals for Mutts 

Prime (spd BARF only) 

Pro Plan 

Royal Canin 

Royal Canin Veterinary Diet 

SavourLife 

Taste of the Wild 

Trilogy 

Vet's All Natural (excluding raw food) 

Wellness Core 

XP3020 

Zero G 

Ziwi Peak 

Supplements: 

Glyde 

ZamiPet 

PAW 

Flea, Tick and Worming treatment brands: 

Aristopet 

Advantage 

Advantix 

Advocate 

Credelio 

Drontal 

Kiltix 

Profender 

Seresto 

Comfortis Plus 

Bravecto 

Capstar 

Cazitel 

Frontline Plus 

HeartGard 

Moxiclear 

NexGard 

NexGard Spectra 

ParaGard 

Interceptor 

Milbemax 

Revolution 

Selapro 

Sentinel 

Simparica Trio 

Simparica 

Toys, Treats & Leads: 

Greenies 

Rogz 

KONG 

DGG 

Beco 

Litter and Accessories: 

Breeders Choice 

Catsan 

Catmate 

Ezi-Lock 

Rufus & Coco 

World's Best 

The list of products is subject to change from time to time. The current list will be accessible on the Best Friends Pets website, so please check back regularly for the updated list. All products and brands are subject to availability. 

 

Brand Cash Expiry 

  1. Brand Cash will expire three months after the month in which it was earned. Brand Cash earned on KONG and Rogz Brand products will expire six months after the month in which it was earned. Brand Cash earned on flea, tick and worming treatments will expire based on the product treatment period, with a minimum expiry of three months e.g. three months for one and three packs, six months for six packs etc. 
  2. All Brand Cash will expire on 31st December 2024, regardless of when the Brand Cash is received.  
  3. You will be reminded that your Brand Cash is expiring via email, so make sure your details are kept up to date!