Returns Policy | Best Friends Pet SuperCentre

Returns Policy

Best Friends, The Best in Pet Care


Change of mind
Unfortunately due to high demand for our products we are suspending our change of mind returns policy until further notice.  From 20 March 2020 we will no longer be accepting returns for change of mind.
Other returns
We are committed to honouring our obligations under the Australian Consumer Law.  This means you can choose a refund or replacement if a product has a major problem.  This is where the product:
  • has a problem that would have stopped someone from buying the item if they had known about it;
  • is not of acceptable quality or unsafe;
  • is not fit for purpose;
  • is significantly different from the sample or description;
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will at our discretion give you a refund or replacement or repair the item within a reasonable time.
Please keep your proof of purchase (e.g. your receipt).
We may need to return a product to the manufacturer to have a product assessed to determine the nature of the problem.

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