Dear customers, we understand that everyone in some way may be affected by the COVID-19 outbreak. We will use this web page to update you with any news we need to share with you during this time that relates to how we will continue to serve you during this time.
Frequently Asked Questions about COVID-19 (novel coronavirus) and your pets.
Will I still be able to get products for my pet at Best Friends stores?
We are working with our suppliers to keep our stock levels as normal as possible, in particular essential items like food and healthcare products for all pets.
What steps are Best Friends taking to help prevent the spread of COVID-19?
To date, no incidence of COVID-19 has been reported in our stores. That said, we are putting in place measures to mitigate any unnecessary risk.
- Communication to our team on important prevention measures
- Increased cleaning in our stores
- Following government health guidelines
- Asking that all team members who are feeling unwell take appropriate precautionary actions, seek medical advice as necessary and do not come into stores until cleared to do so
- Assisting any team members who have concerns to access our EAP (Employee Assistance Program).
Can I still bring my dog in for a grooming appointment?
Our Grooming Salons remain open and are taking bookings. The team are taking extra precautions to keep the salon clean and healthy for yourself and your dog. If you are currently self-isolating, are unwell or have travelled overseas in the last 2 weeks, please rebook as we will not be able to see you.
Is Puppy Pre-School still running?
For now, we are temporarily ceasing all classes. If you have already paid for puppy school, we will be in touch shortly to give you a refund.
Will the OurVet team still be able to see my pet?
Our clinics are still open, but it is best to call to book an appointment to avoid disappointment. If you have a booking and are currently self-isolating, are unwell or have travelled overseas in the last 2 weeks, please rebook as we will not be able to see you.
When booking an appointment at OurVet
- Please be aware that our team will assess your unique situation and provide our best advice
- If you have returned from overseas in the past 2 weeks, have cold or flu-like symptoms, or are required to self-isolate, we ask that you contact OurVet for further advice & care.
When attending an appointment at OurVet
- No more than one pet owner per pet should attend for the appointment
- We can only allow one owner in the consult room at a time and ask that you help our team maintain a safe personal during the examination
- Until further notice, we only accept EFTPOS payments and no longer accept cash transactions, except in extenuating circumstances
I am in voluntary isolation but my pet needs medical attention. What do I do?
If you're concerned about your pet's health and don’t have a friend or family member to take your pet to the vet, please call your local OurVet and they can help you find a solution to get the care they need.
Can I get the coronavirus from my pet?
At this stage, according to the Australian Veterinary Association (AVA) there is still no evidence that dogs can play a role in the spread of the human disease that is COVID-19. Nor is there evidence that your pet can become sick.
Can I still take my dog for a walk?
Pet owners who are under self-quarantine due to having the virus or who are voluntarily isolating because of risk of infection, are recommended to keep their pets with them and minimise handling where possible. This is only a precautionary measure until more information is known about the virus and how it can be transmitted. Therefore, any households under quarantine are recommended not to walk their dogs at this time until more is known so that you may minimise contact.
What can I do to best protect myself and my pet from COVID-19?
We recommend you follow the guidelines set by the World Health Organisation including:
- Wash your hands frequently
- Maintain social distancing (at least 1.5 metres between yourself and others)
- Avoid touching eyes, nose and mouth
- Practice respiratory hygiene
- Where possible avoid close facial proximity to your dog's eyes, nose and mouth
17th March 2020: Learn about COVID-19 and Pets from the Australian Veterinary Association: https://www.ava.com.au/coronavirus/
17th March, 2020: The Australian government's health information hotline for COVID-19 is: 1800 020 080