Best Friends VIP Club Privacy Policy

General
Best Friends Stores Pty Ltd ("Best Friends") respects your privacy. All personal information we obtain is maintained in accordance with the Privacy Act 1988 and the National Privacy Principles. . For the purposes of this Privacy Policy, ‘Best Friends’ includes Best Friends and Our Vet. All Companies within the Best Friends

Group comply with this Privacy Policy
Best Friends collects personal information from:

• Customers who visit Best Friends Stores;
• Information provided by Members of the Best Friends VIP Club;
• Visitors to our website;
• Clients of Best Friends Puppy School;
• Clients of Best Friends Grooming Salon.

Use and disclosure of information collected by Best Friends
The information collected may include:
·

• Your name, postal address, telephone number, email address and information about your pets.  We use this information so that we can send you emails and/or mail messages relating to upcoming events, specials and other VIP Club information;
• Details of website usage from visitors to our website.
 Best Friends shares the information collected from customers, VIP Club members and visitors to the website within the Best Friends’ Group. Best Friends may also pass on relevant information to companies who perform part of Best Friends’ service delivery, such as delivery companies or data entry service providers.

Cookies
Best Friends may use cookies to collect information from you. Cookies identify a particular computer to Best Friends's server. Best Friends may use the information collected in this way to provide the user of that computer with a personalised experience of Best Friends website. Your browser may allow you to disable cookies. If you do this, your experience of the Best Friends website will not be personalised.

Security of your Information
We use industry-standard safeguards to ensure the confidentiality of your personal information.
Access to your information
You can gain access to your information by entering the required login and password details on your PURL, or by written request. That request or any inquiry about Best Friends’ privacy policy should be sent to the following address: vip@bfpets.com.au.
 Best Friends will endeavour to deal with your request or inquiry as soon as is reasonably possible.

Updates to your information
If your information changes, please use the login and password details provided to you to access your PURL or contact Best Friends directly. Best Friends may also contact you from time to time to check that your information is still accurate.

Changes to our policy
Best Friends’ handling of any information it collects from you (including information previously collected) will be governed by the most current version of this policy. Please check this policy regularly.

Contact information
You can contact Best Friends by visiting our contact us page.