Our Vet™ pricing varies according to the service you require and the condition of your animal. To inquire about the extent of services and to get an indicative cost, please contact your closest Our Vet Pet Hospital. VIP members save 10% on OurVet™ consultations between Monday and Friday. Join for free.
FAQ
Grooming prices at Best Friends Grooming Salons depend on your pet’s breed, size and coat conditions. For indicative costs and to book an appointment contact your closest salon. VIP members save 10% on grooming services between Monday and Friday. Join for free.
We have a wide range of live fish, birds, reptiles and small pets for sale. We do not sell dogs or cats, however through our association with the Lost Dogs Home and Western Cat Shelter, we do have cats and kittens available for adoption and when looking for a cat or dog to become a new family member encourage people to Think Adoption First™. The live animals we have in store can vary according to season and availability and are all guaranteed with a 14 day Our Vet Assured guarantee. Please contact your nearest store for more information.
New Best Friends Pet SuperCentres are opening all the time. Keep your eye on this website or join the Best Friends VIP Club to be the first to know about new store openings in your area.
Sometimes availability and pricing can vary between stores. Please contact your nearest store for more information. At Best Friends we guarantee you the Best Prices through our price promise.
If you’ve forgotten your password we can email it to you after you do one of the following two things:
If you have your VIP Club personal site URL handy: e.g. www.bestfriendspets.com.au/samplename
If you have your VIP Club personal site URL handy: e.g. www.bestfriendspets.com.au/samplename
- Go to your VIP Club Personal Site
- Click on the “Forgot your password?” link
- Click the “Get My Password” button
- An email containing your password will be sent to your registered email address
- Click on the “Forgot your password?” link at the top of the page
- Enter your Membership Number (found on VIP Club card) and click the “Get My Password” button
- An email containing the password will be sent to your registered email address
At Best Friends Pet SuperCentre we take the utmost care of all animals living under our roof to ensure they are happy and healthy whilst in our care. We have trained pet professionals tending to the animals throughout the day and a veterinary team that checks the health and wellbeing of all animals under our roof daily.
Best Friends have custom designed enclosures that ensure all animals are safe and in the best of comfort. We have a wide range of live fish, birds, reptiles and small pets for sale, and assure their health with a 14 day Our Vet Assured guarantee.
We do not sell dogs or cats, however through our association with the Lost Dogs Home and Western Cat Shelter, we do have cats and kittens available for adoption and when looking for a cat or dog to become a new family member encourage people to Think Adoption First™.
At Best Friends we want to do the best for pets and their owners. Selling animals to new pet parents means we can ensure they have the right information and equipment to become responsible pet owners.
Best Friends have custom designed enclosures that ensure all animals are safe and in the best of comfort. We have a wide range of live fish, birds, reptiles and small pets for sale, and assure their health with a 14 day Our Vet Assured guarantee.
We do not sell dogs or cats, however through our association with the Lost Dogs Home and Western Cat Shelter, we do have cats and kittens available for adoption and when looking for a cat or dog to become a new family member encourage people to Think Adoption First™.
At Best Friends we want to do the best for pets and their owners. Selling animals to new pet parents means we can ensure they have the right information and equipment to become responsible pet owners.
To access your personal website you need to know your personal URL, user name and password. Please note the user name and password are case sensitive and temporary passwords only contain characters, not numerals.
If you have forgotten your personal URL:
If you don’t know your password follow the steps in "I forgot my VIP Club password".
If you have forgotten your personal URL:
If you don’t know your password follow the steps in "I forgot my VIP Club password".
To order a new VIP card, simply login into your personal website, click the “Manage My Membership” link and check the box for a replacement card. Click the “Send Replacement Card” and one will be mailed to you within 14 working days.
When looking for a new cat or kitten, at Best Friends we say “Think Adoption First™” and have joined forces with The Lost Dogs Home to improve the re-homing rate of abandoned friendly felines. Depending on the season and other factors at The Lost Dogs Home & Western Cat Shelter, the availability of Cats and Kittens in store at Best Friends can vary at times and between stores. If you are looking to adopt a new feline friend, contact your nearest Our Vet Pet Hospital to get an up-to-date answer on your question. Click here for location details.
If you have a new puppy, get them off to a great start in life with the Best Friends Puppy School program for just $50 for a 5 week course. We welcome all breed and size puppies from 8 weeks up to 16 weeks. Classes take place after 5pm during the week or throughout the day on weekends. Your puppy’s vaccinations must be up-to-date to start pre-school. For more information or to book your program, contact your closest store for details.
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